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Biuro prasowe PKO Banku Polskiego

PKO Bank Polski press office

In May of this year, the total number of automated tasks at PKO Bank Polski exceeded 220 million in 270 processes, marking significant acceleration in the use of RPA technology. Previously, from 2019 to 2021, the bank automated 185 processes with 100 million completed tasks. PKO Bank Polski increasingly employs automation for repetitive and large-scale processes to better meet the changing needs of customers. By combining low code, no code, big data, and artificial intelligence, more complex tasks are now subject to automation.RPA technology allows us to perform large-scale repetitive tasks in a faster and easier way, so we can better meet the needs of our customers. Robotics improves customer service and experiences, as well as enhances competitiveness. It enables us to provide more efficient service when specific activities must occur within a certain timeframe. It also increases work efficiency and significantly reduces costs. Hyperautomation also frees up human resources, allowing our employees to tackle more creative and demanding tasks. There is currently no new back-office process in the bank that has not been examined for automation potential&nbsp;- says Arkadiusz Szot, Director of the Hyperautomation Process Department, International Operations, and Banking Area at PKO Bank Polski.In a year, PKO Bank Polski doubled the tasks of "digital employees" and introduced new hyperautomation process solutions. Robots supported the bank in tasks related to the implementation of holiday credit programs. Their role was to minimize manual actions required to suspend mortgage loans and subsequently reinstate loan parameters after the suspension period. At the beginning of May this year, the total volume of tasks related to this process exceeded 2 million. The bank also uses hyperautomation to improve communication with intermediaries, faster data verification, support for sales processes, contract preparation and registration, data updates, monitoring, and account closures. Intelligent AutomationPKO Bank Polski is increasingly utilizing intelligent automation, which combines RPA technology with a range of innovative solutions that constitute hyperautomation processes. These include Low and No Code platforms used for rapid process building with automation elements, as well as intelligent OCR, which recognizes and reads handwritten text on documents and converts it into digital format. The bank also uses intelligent BPM/Workflow platforms that allow for flexible process design and information flow modeling, where employees no longer have to manually transfer data from one system to another. This creates a completely new level of efficiency, accuracy, and speed in daily operations. It facilitates responding to business changes and can even predict them.So far, when handling complaint processes, RPA itself was able to inform customers about accepted complaints, collect data from them, or perform transactions. In combination with AI, nearly complete automation of complaint resolution is now possible - the system understands the nature of the complaint and can address it. In April this year, the bank launched the Robotics Academy for employees to enable autonomous automation of simpler tasks performed at specific workstations through education and the provision of codeless tools.Robots are to be the hands and eyes of artificial intelligence. By combining these, we want to be even more efficient. The appropriately chosen machine learning model will automatically check data and perform specific tasks, such as product monitoring. It is largely self-sufficient, as the operation becomes autonomous, with the entire process only supervised by employees. The flexibility of intelligent automation contributes to the scalability of processes, making it easy to expand automation to new areas. We are also developing solutions using low code, no code, and educating employees to enable the automation of simpler tasks performed at specific workstations - adds Arkadiusz Szot, Director of the Hyperautomation Process Department, International Operations, and Banking Area at PKO Bank Polski.All of these actions are carried out in accordance with the DevOps culture and through close collaboration between IT and business, as part of agile methodologies. This approach allows the bank to constantly improve the quality and efficiency of the tools it builds. ***PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 461 billion. In the first half of 2023, the bank generated over PLN 2 billion net profit. The company serves 11.8 million customers. It is the basic provider of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which has been activated by customers over 7.6 million times, PKO Bank Polski is the most mobile bank in Poland.

Hyperautomation of Processes at PKO Bank Polski Gains Momentum - 220 Million Tasks Completed by Robots

PKO Bank Polski issued three-year senior preferred bonds with a total nominal value of EUR 750 million under the EMTN Programme. The offering was intended for the European market in order to meet the minimum requirement for own funds and eligible liabilities. The bonds will be listed concurrently on stock exchanges in Luxembourg and Warsaw.The margin on the issued bonds reached 250 bps. This has been the best valuation of securities of this type recently with respect to comparable transactions from Central and Eastern Europe. This confirms excellent condition of PKO Bank Polski,&nbsp;claims Paweł Gruza, Vice-resident of the Management Board of PKO Bank Polski managing the work of the Management Board.The three-year bonds will be listed on stock exchanges in Luxembourg and Warsaw. The issue of bonds was preceded by a series of intense talks with financial investors. The demand exceeded the final issue value three times, which was already increased in comparison to our original plans. The successfully completed issue of bond with almost 69-percent reduction in subscriptions, despite demanding market conditions, is a proof of trust to PKO Bank Polski among European investors,said Marcin Eckert, Vice-President of the Management Board of PKO Bank Polski.The margin used for determining the interest of bonds was set on the level of 250 bps and is lower than in the previous comparable transactions from the Central and Eastern Europe region. In total, the bonds were allocated to 175 investors.&nbsp;The bonds were issued for a three-year period with a possibility of early redemption by the issuer after two years from the issue date. To meet the regulatory requirements, PKO Bank Polski is planning subsequent issues of similar securities. This is a new benchmark for the investor that should facilitate the issue of similar bonds by other banks in Poland and in the region.&nbsp;*** PKO Bank Polski is the undisputed leader of the Polish banking sector, and the value of its assets is PLN 439 billion. After 9 months of 2022, the bank generated a net profit of PLN 1.6 billion. The company serves 11.6 million customers. It is the basic provider of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private individuals' mutual funds. Thanks to the development of digital tools, including the IKO application, which is actively used by 7 million customers, PKO Bank Polski is the most mobile bank in Poland. The company strengthens its foreign presence through corporate branches operating in Germany, the Czech Republic and Slovakia.

PKO BP Issues Senior Preferred Bonds Worth EUR 750 Million

Invited by PKO Bank Polski, 80 representatives of banks from around the world visited Poland this year. The PKO International Banking Seminar was attended by representatives of leading banks from Europe, Asia, Australia and Africa. PKO Bank Polski enjoys a leading position in international settlements in Poland, and meetings such as this one are an opportunity to strengthen existing relations and consolidate Poland's image as a reliable and trustworthy partner in international banking.&nbsp;This is a fourth PKO International Banking Seminar . We have been organizing this conference since 2015 and it has significantly strengthened our position in the international market through the development of correspondent banking. Today, we are Poland’s leader in foreign settlements and the first choice for banks that want to perform payment operations in our country. This was demonstrated, among other things, during the pandemic and war in Ukraine, when foreign banks sought a safe haven and found it with PKO Bank Polski, which resulted in increased business activity with foreign partners”,&nbsp;says Andrzej Kopyrski, Vice President of the Management Board of PKO Bank Polski.PKO International Banking Seminar is the largest meeting of representatives of foreign banks in Central and Eastern Europe. This year there were 80 participants representing leading banks from around the world.&nbsp;<a target="_blank" href="https://youtube.com/embed/7nhP1A89Hng">Youtube</a><a target="_blank" href="https://youtube.com/embed/7nhP1A89Hng">https://youtube.com/embed/7nhP1A89Hng</a>Our meetings enjoy unflagging interest. For many banks, cooperation with PKO Bank Polski is a gateway to the Polish economy and the performance of financial transactions with entities operating here. We currently clear transactions with some 1,300 institutions in 23 currencies and maintain 230 accounts for banks from Europe, America, Asia, Australia and Africa, which accounts for 50 percent of the interbank market in Poland”,&nbsp;explains Radosław Ptaszek, director of the Foreign and Institutional Banking Department at PKO Bank Polski.The extensive international payment infrastructure of PKO Bank Polski means benefits for customers, both institutional and retail: the route and time of transfers are shortened and third-party bank fees are reduced.&nbsp;Using only one financial institution, a customer can, for example, send money to New Zealand or pay an invoice in a given currency, exchanging the zloty immediately for New Zealand dollars, without the need for an intermediate conversion into, for example, euros or dollars. The ability to handle foreign settlements directly provides PKO Bank Polski with a significant competitive advantage in the market.&nbsp; ***PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 444 billion. In first quater of 2023, the bank generated PLN 1.5 billion in net profit. The company serves 11.7 million customers. It is the basic supplier of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which is actively used by 7.4 million customers, PKO Bank Polski is the most mobile bank in Poland.

Largest banks from around the world paid a visit to Poland

PKO Bank Polski secured the first position in the 2023 Finnoscore ranking, establishing itself as the European leader in digital banking. The rankings, which assessed the digital maturity of 230 banks from Europe and North America, recognized PKO Bank Polski's excellence in online banking, mobile applications, appeal to potential customers, and remote onboarding.PKO Bank Polski has been a leader in modern banking for many years. Our digital maturity and expertise in new technologies are important competitive advantages and the direction in which we will continue to develop to create value for future generations of customers. We consistently develop our digital channels from both a technological and product perspective. We have nearly 7.5 million active IKO mobile app users. We are pleased that our strong position is noticeable not only in the Polish banking sector but also on the international stage- said Dariusz Szwed, Vice President of the Management Board of PKO Bank Polski, responsible for the Board's work. Harnessing the Potential of Digital ChannelsPKO Bank Polski's position as the ranking leader is the result of a consistently pursued strategy focused on innovation and technology. For many years, the bank has successfully harnessed the capabilities offered by data science, machine learning, and artificial intelligence. These modern solutions enable the transformation of internal processes and the creation of offerings tailored to customers' lifestyles. By 2025, PKO Bank Polski plans to make all its services available through remote channels. The bank also continues to expand its ecosystem of non-banking services and will broaden its value-added service (VAS) offerings available through its app. Another significant area in the bank's development is the use of data at scale to build the most advanced analytics on the market. The ongoing efforts in hyperpersonalization aim to deliver a new, better-tailored offering for individual customers' needs. These initiatives are also focused on education, improving security, and enhancing user satisfaction with the bank's products and services. The Path to CloudPKO Bank Polski was the first bank to start migrating its systems to the cloud and remains a leader in the use of cloud solutions. The "Road to Cloud" strategy, adopted several years ago, outlines the development directions and the bank's approach to cloud computing, which it consistently follows. In recent times, the bank created the Advanced Data Analytics Platform, known as ML Ops, based on Google Cloud. This solution supports risk assessment and enables analysts to build advanced models. It is also used in the sales processes of bank products within customer relationship management (CRM) and will be further developed to support other areas of the bank's business. PKO Bank Polski is also actively engaged in advanced work to move its key digital product, the IKO app, to the cloud. The app now offers over 100 features and is a significant element of the bank's strategy. It will continue to expand, creating a wide ecosystem of services, including non-banking ones.The Finnoscore ranking is based on publicly available information and objectively assesses banks' digital maturity and innovation experience. The assessment considers 300 criteria in 12 selected segments and covers 230 banks from 26 countries in Europe and North America. ***PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 444 billion. In first quater of 2023, the bank generated PLN 1.5 billion in net profit. The company serves 11.7 million customers. It is the basic supplier of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which is actively used by 7.4 million customers, PKO Bank Polski is the most mobile bank in Poland.

About Bank

Hyperautomation of Processes at PKO Bank Polski Gains Momentum - 220 Million Tasks Completed by Robots

PKO BP Issues Senior Preferred Bonds Worth EUR 750 Million

Largest banks from around the world paid a visit to Poland

PKO Bank Polski, European Leader in Digital Banking